Monitoring & Reporting
Control centre constantly checks the status of the PV Plants including production devices, antintrusion and TVCC systems
Systems and field devices are configured to send an alert in case of flaws
Alarms are notified to the control centre and to the project manager
the control centre identifies the operators to involve according to priority, location and devices
a trouble ticket is generated in order to keep track of the problem until it is solved
the operators carry out a preliminary remote verification to identify the necessary equipment and spare parts
the involved operators fill the trouble ticket with useful information such as diagnosis, materials used and work hours
the ticket is filled in all its parts and the technician tags it as “closed” and the alarm is considered solved
Real-time alarm management system
ecoprime has developed a range of tools for automated control able to verify the status of the plant, up to string level, reporting a prompt evaluation of the performance. In case of breakdowns, the monitoring devices and platforms generate alarms, which are delivered to and managed by the control room.
The Project Managers issue monthly reports featuring the main functioning parameters and a general framework of the events concerning the plant. Data are collected in the report into different sections with various detail levels. The report includes the status of preventive maintenance procedure and the list of interventions of corrective maintenance.
Each intervention of preventive and corrective maintenance is managed by a ticketing system, which allows a continuous dialog among Project Manager, technicians and client. The system enables an intelligent management of faults on critical elements, which allows the beginning of a dedicated procedure aimed at a prompt resolution of the breakdown. The system tracks the events and files the related documentation (even photographic) during the whole plant’s lifetime.
Our dedicated App for smartphones allows the technicians to carry out a real-time monitoring of the plant, together with the plant’s management and the update of intervention tickets. Our technicians are therefore able to deliver prompt information for the resolution of a problem.
With its knowledge, aimed at satisfying the needs of clients and surveillance companies, ecoprime has developed a web platform of video-surveillance allowing the control of CCTV systems without the need of proprietary software or cumbersome configurations. The system is accessible for both surveillance companies and clients through any common browser.